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I left the big bank in May 2021 and started using CTFCU. Best decision I ever made!

This CU resolved every out-of-state issue we had when we moved here last year. The staff is helpful, nice, fun and knowledgeable. We like banking with them.

Wanted to refinance my auto loan, and Carolina Trust not only offered me a great rate - substantially lower than I was paying - but completed the refinancing really quickly. All in all, a great deal, and the staff were all very competent and capable, inspiring real confidence. Thank you all!

Dustin is always extremely helpful and happy
He is totally awesome at people serving and his banking skills

We have been with Carolina trust for probably close to 50 years. Every time you walk into a Carolina trust credit union all you see is smiling faces from the time you enter the door until the time you leave. We’ve even gotten to know some of them on a personal basis. As far as their Customer Service goes, we’ve never had a problem and all those years that hasn’t been able to be fixed ASAP. I would highly recommend Carolina trust to anybody that wanted a bank that they could trust. Independent on. Never let us down.

My husband and I have known each other for 40 years and he was banking with Carolina dressed back when it was mainly for Air Force. And now they’ve opened it to the public so we’ve been banking with Carolina trust for probably 50 years or better. I love the fact that every time you walk in the door where whatever branch it may be, there’s always smiling faces behind the counter welcoming you to be there. The Customer Service is amazing in all the times that we have been in with an issue has been resolved immediately with no problems. If I had to choose another bank, I don’t think I’d put my money in a bank. I love Carolina trust and I think that you would too. I love these guys.

We just finished doing a loan thru your Credit Union
Brian Dugan was so helpful and informative on the options that were available. We have worked with him for all of our banking services when we set up our accounts originally. Also we're please with the service from him and all the other people in the branch. I'm always telling people to go to Carolina Trust for their banking.

Ashley and Bobbi are very friendly, professional, and on top of it. They helped us with a wire for the down payment on our new house and it was smooth!

We have Carolina Trust Federal Credit Union for our new vehicle account. We have received updated email information and the policy book arrived in a timely manner. We have received exceptional customer service.

I have been banking with this bank since I graduated High School. I am 68 now so it’s been for some time. When you enter the Door they always greet you no matter how busy they are You feel very welcome. They are happy you are there.

Never have had any issues with my car loan or bank accounts. Would recommend this credit union to anyone. All associates I have interacted with have been very professional and customer oriented.

I love banking with Carolina Fed Cr Union. Any problem I have had; they are quick to help me. The people at the branch on Homestown Rd are the best group. I’m always gonna keep my business with them.

I have financed 2 vehicles with Dustin Daniels and he is just the best. His kindness and customer service will make you a customer and a friend. Thanks Dustin!!

I have been with Carolina trust for over 20 years. I feel safe and protected when I walk into any of the branches. I also appreciate the safety factors that can be set up on my account. I know that my money is safe with Carolina trust.

Ashley and Bobbi were very nice and helpful!

Carolina Trust Federal Credit Union is the best Credit Union that I have ever experienced! The second best Credit Union is one, that myself and 6 of my coworkers started in 1966 where we each put $5.00 in the middle of the table for a total of $35.00 and created a Federal Credit Union at the Firestone manufacturing plant in Hopewell, VA where I worked. We are still a small local Credit Union, $35,000.00 serving a small field of membership in a small town that has lost it's manufacturing base, but have come a long way from it's beginnings. I am now a Board Member emeritus after serving on the Board and other various Committees since the beginning in 1966.

Best bank ever!! I’ve been with Carolina Trust for over a decade, have checking & savings accounts, have financed multiple vehicles, and have a low interest credit card with them. Their fraud protection is top notch and they are behind the scenes protecting my money at all times. I don’t see me banking anywhere else!

Financed car,paid off car, received title pretty quick. Referred someone to them, and now they have a new customer. Anytime I called them, I always got service. Great company. Been with them since 2017.

Stef Reyes is the best she got me approved with a car in l absolutely love my new car for a first time buyer thanks a lot

I will continue to be a repeat cuatomer at Carolina Trust, because of Brittanys' exceptional customer service. Brittany always take time to answer my questions, and never makes me feel rushed to make a decision. She goes above and beyond to find effective solutions tailored to my needs. I appreciate Brittany dedication to customer satisfaction. Because of Brittany, Carolina Trust will always be my first choice. Thank you Brittany for all you do!

While going through the process of moving some of my banking I’ll say I’m changing banks because of the kindness and professionalism of Mrs. Fleming. It really stands out these days when you experience genuinely concerned customer service.

My boyfriend and I visited this branch to open accounts earlier today. Our appointment was scheduled with Colleen, the branch manager, who was training an associate, Tammy. Both were extremely professional, friendly, helpful, and informative! We both left feeling very knowledgeable about the ins and outs of our accounts, even having already logged into the mobile banking app before leaving her office! The entire branch is very well maintained and the staff are very friendly and willing to help. I'd recommend for anyone new to the area who needs a bank account, especially for the younger generation. Credit unions are the best banking investment you can make and I implore ANYONE residing in Horry County to look into banking with CTFCU!

Had to deposit a large check to our credit union out of state. Found out we could do so at a shared branch which for us was
Carolina Trust. Went in about an hour before closing on Friday and Pam walked us through the process. Professional, friendly, knowledgeable, thorough. Simple and quick. Made us feel we were in good hands. Definitely recommend.

Kathy Platt is bar none the best branch Manager I have ever met. She took care of my issue right away with warmth and compassion. I feel my money is quite safe with this credit union, thank you again Kathy. Tellers are great as well and took care of what I needed. 😀

Dustin Daniels was wonderful in helping me and my partner set up new accounts. Me being newer to the adulting world, I had plenty of questions and he was kind a patient for all of them. Thank you for helping us start this new chapter!

I recently had the pleasure of working with Hazel Maynez at the Carolina Trust Federal Credit Union on 21st Avenue North in Myrtle Beach. Hazel’s service was exceptional, making me feel truly appreciated and valued as a customer. Even though I was closing some accounts due to a move, Hazel treated me with the utmost respect and diligence. The entire experience was nothing short of amazing, reminiscent of the family-like ‘ohana’ spirit of Hawaii. Highly recommend this branch for their outstanding customer service!

I have gotten 3 cars loans, a mortgage and have banked here for quite a few years now. These folks are amazing. They may not have Apple Pay but their rates are great and Reena (Branch Manager) is awesome. She's extremely helpful and knowledgeable. I really appreciate her and her team who all pitched in to help me through my most recent car loan. Great people all around and I can't say enough good things about this bank. Thank you all who work here!

Edit: They got that Apple Pay now y'all!

Our family recently moved to the Myrtle Beach area and we were looking for a small town feel credit union like our previous one. Our only request was that we would have a new point of contact, someone who knew our names. We immediately connected with Judy Lerry at the 21st Ave. N branch. She went above and beyond to help us feel welcomed to the area, not to mention welcomed to the credit union. Judy’s knowledge in Carolina Trust’s products/offerings is unparalleled and she is enthusiastic to share her financial understanding to improve her customer’s financial well being.

Great customer service; very helpful with information concerning a loan , friendly & indeed helpful. I really appreciated the kindness 9/27/24l. Thanks Margan Lewis✨⭐️✨⭐️✨😊

I was very pleased with the prompt and efficient work done by Judy. I was looking to get my vehicle financed and she helped me the entire way through. I’m grateful for her hard work and quick responses. Judy has been the best loan officer I have ever had and she made this process go very smoothly. She is THE BEST!! If you get the chance, ask for her!

Hazel is the best representative for your bank that you could ask for. She is knowledgeable, patient, and helpful. It was an absolute pleasure opening a new account with her.

Wonderful experience at this location 🤗 Was Greeted as soon as I walked in the door bye a lovely lady with the biggest smile 😊
Stef took care of Our buyout of a lease and made the process easy and perfect 😍 Great Gal
Judith was wonderful took her time notarized my paperwork !!!!
I would highly recommend this location 👍Way to Go ladies 💯💯💯💯

I have been an account holder at Carolina trust for over 8 years and have had my car loan through them for 4 years. Recently I moved to New York and to say I was having difficulty registering my car in New York would be beyond an understatement! I was transferred to Francisco Garcia who not only went above and beyond to help me but was one of the nicest people I have had the pleasure of working with. I could not stress enough how wonderful friendly and supportive this banking institution is and I highly highly recommend them if you are looking for a new bank or tired of he one you are with ! 10/10

Hazel was the best with helping me purchase my first car! She was very informative and thorough during the process and went above and beyond for me!

Hazel Maynes was so helpful as we were setting up a new bank account having just moved from NY. She was very patient and clearly explained all of the new member services. We highly recommend working with her if you are ever at Carolina Trust Federal Credit Union.

This is the most professional, friendly and interactive bank or Credit Union I have ever used. From the moment you walk in the door until the moment you leave you feel welcome as a customer and a person. I contacted several different Credit Unions in South Carolina, some were even national and the only one who actually responded to me was Carolina Trust Federal Credit Union. I had my initial appointment with Hazel who was great. I have since worked with Judy Leery and Kelly Rowland. There has not been a time that I called that someone didn't answer or call me back immediately. I have even come into the office without an appointment and I was helped as soon as humanly possible. I have used the tellers as well and I amazed at the knowledge and professionalism of your entire staff. If I could give each person, from your receptionist to everyone in this branch 10 stars I would. I will also recommend them to everyone I know. Thank you all for making your customers feel like family.

Dustin did a great job helping me.

I applied for a loan on June 5th of 2024 at 5pm, the next morning at 10 AM I was assigned a loan officer (Dustin Daniels) and by Friday, I was approved for a loan. Probably could’ve been sooner if I would’ve had all of my ducks in a row but nevertheless, Dustin Daniels made applying for and receiving a loan stress free! Thank you to Dustin and Carolina Trust, Certainly a Good Bank with Great People on board!

We have been clients of Carolina Trust for seven years now and they've been taking good care of us. If you need any kind of a loan, go see Jawan... he's knowledgeable, polite and handsome!

I have always been helped by Judy Lerry at the 21st ave location. I never thought I would say this about a bank employee, but this lady is amazing! She always either answers or returns my phone calls as soon as possible and always answers any emails that I may send her with the silliest of questions. She will definitely make your experience worth it if you’re not an account holder at Carolina trust Federal credit Union! My banking experience so far for the last two years as a new account holder has been amazing thanks to Judy Lerry!

Judy Lerry has been so helpful each in every time. Judy is always so professional and has outstanding customer service. It is always a pleasure speaking to her.

Hazel was amazing to have while handling my loan. She was very good with communication and expectations. I would refer anyone to her Thanks

I must say that if you guy's could clone Jawan Mack, you should. My account got locked because I didn't remember my pin number. He didn't make me feel stupid. He said no worries, let me take care of it for you. He also let us know some other things that he could help with. I know you might think this don't mean anything. But when you get up in age. Its the little things that means so much. So a big thank you to Adrienne and Jawan for a great experience at Carolina Trust MB.

Hazel Maynes and Kelly Rowland are absolutely amazing to work with. Between car loans, personal and mortgages, they've been extremely professional and go to all ends to make my needs and goals accomplished. Highly recommend working with them and this credit union!

Morgan was efficient and very professional when setting up my new account. I would highly recommend.

Carolina Trust is the best and the people are great here

I did have a problem as a new customer, but all was resolved. Thank you, Carolina Trust Federal Credit Union!!

Morgan was efficient and very professional when setting up my new account. I would highly recommend.

Very helpful, knowledgeable and friendly. Great people to do business with!

Shared branching is awesome!

Great costumer service, Mrs Hazel was very helpful, very knowledgeable and very friendly . Def recommend this bank

I wish I could give more than 5 stars. I can't say enough good things about my experience with Hazel at the 21st Ave Branch location. From the moment I walked in, she treated me like family and guided me through every step of the loan process. Hazel went above and beyond to ensure I understood everything, showcasing her expertise in the financial business. If you're in need of banking or any financial services, I highly recommend reaching out to Hazel. While there may be other great representatives, I will personally only work with Hazel moving forward, and I've already recommended her to my family!

I want to share the wonderful experience we got with the visit to Carolina Trust Federal Credit Union and especially the attention of the assistants Hazel Maynes and Stef Reyes, for their excellent work in communicating, everything related with ours ideas was explained with details, very professional and excellent communicators, very clear with our questions and at all times very patient with our concerns, in short the best customer service, thank you very much for your time and explanation

I am a 20+ year account holder (member) with CTFCU. Today I brought a friend in who needed to find out if she could qualify for a car loan without bring a member. We met with Judy Lerry, and she was fabulous! I was sincerely impressed with her knowledge, the tips she offered, and just her overall demeanor, in helping my friend. We left (after hours even!) with such positive feelings and feeling very confident that she will be able to complete the transaction by the first of the week. I love competent people and Judy proved to be a real keeper! Going forward I will be referring her to others, for sure. Thank you.

One of the most friendly bands that I ever banked with and I have at lot of experience. I am 81 years young and I love this place.

great service

Have been a CTFCU customer for almost 2 decades now. Friendly staff, great customer benefits, generally quick and efficient service. Most of the other banks in MB have changed ownership or names multiple times. Not CTFCU. My husband and I have built relationships with long time employees. Several locations. Love having the benefits of a credit union as opposed to a regular bank. We have checking accounts, saving accounts, joint accounts, youth accounts for our daughters. Have gotten loans, wire transfers, checks cashed, money orders, etc. Great financial institution!!

Everyone is so really nice and pleasant to talk to and they have always helped me with all of my questions!!!

I have been a member since 2020, this is a great organization; professional, friendly, helpful. I have always used credit unions to do my banking they are by far a better option than using large financial conglomerates.

Dustin was very helpful with my legal matter.

My wife and I worked with Hazel M. to get an auto loan and she was amazing! She was incredibly professional and considerate. She anticipated our needs and answered every question that we had. We will definitely turn to her and CTFCU in the future!

Hazel is the best, go see my girl. She will do her best to help with any problem. Sweet Lady, had me laughing most of the time.

Dustin was very helpful with my legal matter.

Excellent service always

Stef, Adrienne,and Jawan are always very helpful.

I want to thank Hazel for everything she did .She very awesome

Everything was great!!! hazel is the best only working with her from now on she is very good at what she does and gets it done quick!

Carolina trust is a great bank to do business with. I went in for a loan talked with Brian Dugan over at Homestown Road and he was awesome. He was able to Worked out a loan for me so I could buy a new car. I went to the dealership which is in Conway to check out another Vehicle due to the one that I wanted was sold. Brian prepared everything for me and when I called him told him the Kia was a go. Brian told me I did not have to go all the way back to Holmestown Road and he would have Hazel get the check Ready. So I went to 21st Ave which saved me time to have to go all the way back to Holmes town Road. We finished up all the paperwork and I took the check over to the dealership. This Bank is always friendly courteous and very helpful. And it doesn’t matter which branch you go into they’re all great. Thank you Brian Dugan and Hazel Maynes for making this happen so easy and quickly for me. You both were such a pleasure to to business with.

Great customer service, helpful staff, great event and so glad they're I'm the area! 5 stars!!

Hazel in Customer Service in the Myrtle Beach 21st Ave office, saved our vacation by helping us with a credit card issue. She was very passionate and very kind. I was so upset she came over to us and gave us hugs and said you will go on your vacation. Handled the situation very professionaly and got our card working again...that's why we bank with CTCU for all these years! Hugs to Hazel🤗🙏

I tried them out for an RV loan and the loan officer Hazel was awesome to work with, highly recommend and will do business with them from here on out.

We've been members since the 80's. Best place at the beach for car loans. Hazel Maynes handles our car loans from the main office on 21st ave N. She took great care of us! We have probably financed 7-8 cars from them over the years.

The staff is friendly and professional. I had the pleasure of working with Hazel she is very helpful and knowledgeable. I left feeling good about the transactions I made.

Recently had issues with other Credit companies but was given the best help I could ask for thanks to Hazel Maynes. She lead me through all my options, gave me feed back, and helped me through such a stressful experience. Definitely recommend

Hazel Maynes is absolutely amazing. She is professional and caring. I would recommend her to anyone needing information on banking of any kind.

Recently went to Carolina Trust Credit Union. Everyone was so friendly. I had appointment with Hazel Maynes Service Rep. She was very helpful and got me thru the process quickly. Very much appreciated having such a friendly person like her.

Helpful hometown credit union.l

Always pleasant and friendly.

Very personable! I look look forward to going there!

Always professional and great service

Customer service was excellent!! I'm a member of a credit union in Florida and it was very easy to make a transaction at this credit union in South Carolina. The employees were very knowledgeable😊!!

This is my second car loan with Carolina Trust Federal Credit Union and this time went just as smooth as the first. From start to finish, Kathy was amazing. I submitted my application online to make the process easier. My appointment was at 9:00am and I was out of the bank with check in hand by 9:10. Thanks again Kathy!

I personally use the one on Holmestown Rd. Due to I live here. But we had a friend move down from NY. And lives in Little River. She's had nothing but great service there.

Kathy was a delight to work with, I've only had positive experiences at this location. Appreciate all they do to make banking effortless!

Best bank ever! Friendly staff, Mr. Brunson is so helpful.

Fabulous staff and friendly customer service!!

Nate at the desk was so great! He was patient when we brought in a bunch of ones and really made our day by continuously making us laugh. He really is a great employee and deserves a raise and credit!

I love my bank Carolina Trust Fed CU. I just wish they would do 2 things. 1, connect with my credit union in Florida vystar cu. & 2. open for a couple of hours on Saturday like vystar credit union.

Jawan was super helpful and knowledgeable.

Morgan was a great help with everything I needed done. I highly recommend using Carolina Trust Federal Credit Union.

Colleen rocks... What a wonderful employee to have on your staff , as well as ALL the girls at the surfside branch. Thank you girls. Best team they have had at that location . Love banking there

great

This Branch in Surfside is the best staffed and managed. They have a new hire in Bailey that is quick, efficient. Makes banking a pleasant experience.

Best bank ever! Friendly staff, Mr. Brunson is so helpful.

I have gotten 3 cars loans, a mortgage and have banked here for quite a few years now. These folks are amazing. They may not have Apple Pay but their rates are great and Reena (Branch Manager) is awesome. She's extremely helpful and knowledgeable. I really appreciate her and her team who all pitched in to help me through my most recent car loan. Great people all around and I can't say enough good things about this bank. Thank you all who work here!

Came inside the branch for a shared deposit. It was my first time banking here since I moved, and the teller was really helpful, showing me how to fill out the shared branching slip. Everyone was very personable and nice - even their interactions with each other were jovial. All in all, they made me feel welcomed as if it were my own home branch regardless of where I actually keep my money.

40 plus years and I still love doing business with CTFCU. I have met good, bad and ugly but kindness and being polite is the way. Our attitudes and body language speaks volumes about how other people respond.

We have been members for quite a few years now and have never had any issues at the Conway location. Yes drive thru is slower than should be but there is only ever one person handling 3 lanes of customers, need to work on that CTFCU. Anytime we have went inside we were acknowledged promptly and served in a timely manner by a friendly face.

Wonderful Staff Mrs Coleen and Morgan Mrs Kim... Love these ladys....

Ashley at the counter was awesome

The staff is amazing! Whether you deal with Kristina, Justin, Janine or Derek you will have a great experience! Very friendly and welcoming! They will help you and answer all your questions with a smile on their faces. Best banking experience I've had.

Great bank. Very easy to work with. Big enough to offer some great things but small enough to care.