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I recently had the pleasure of working with Hazel Maynez at the Carolina Trust Federal Credit Union on 21st Avenue North in Myrtle Beach. Hazel’s service was exceptional, making me feel truly appreciated and valued as a customer. Even though I was closing some accounts due to a move, Hazel treated me with the utmost respect and diligence. The entire experience was nothing short of amazing, reminiscent of the family-like ‘ohana’ spirit of Hawaii. Highly recommend this branch for their outstanding customer service!

Our family recently moved to the Myrtle Beach area and we were looking for a small town feel credit union like our previous one. Our only request was that we would have a new point of contact, someone who knew our names. We immediately connected with Judy Lerry at the 21st Ave. N branch. She went above and beyond to help us feel welcomed to the area, not to mention welcomed to the credit union. Judy’s knowledge in Carolina Trust’s products/offerings is unparalleled and she is enthusiastic to share her financial understanding to improve her customer’s financial well being.

Great customer service; very helpful with information concerning a loan , friendly & indeed helpful. I really appreciated the kindness 9/27/24l. Thanks Margan Lewis✨⭐️✨⭐️✨😊

I was very pleased with the prompt and efficient work done by Judy. I was looking to get my vehicle financed and she helped me the entire way through. I’m grateful for her hard work and quick responses. Judy has been the best loan officer I have ever had and she made this process go very smoothly. She is THE BEST!! If you get the chance, ask for her!

Hazel is the best representative for your bank that you could ask for. She is knowledgeable, patient, and helpful. It was an absolute pleasure opening a new account with her.

Wonderful experience at this location 🤗 Was Greeted as soon as I walked in the door bye a lovely lady with the biggest smile 😊
Stef took care of Our buyout of a lease and made the process easy and perfect 😍 Great Gal
Judith was wonderful took her time notarized my paperwork !!!!
I would highly recommend this location 👍Way to Go ladies 💯💯💯💯

I have been an account holder at Carolina trust for over 8 years and have had my car loan through them for 4 years. Recently I moved to New York and to say I was having difficulty registering my car in New York would be beyond an understatement! I was transferred to Francisco Garcia who not only went above and beyond to help me but was one of the nicest people I have had the pleasure of working with. I could not stress enough how wonderful friendly and supportive this banking institution is and I highly highly recommend them if you are looking for a new bank or tired of he one you are with ! 10/10

Hazel was the best with helping me purchase my first car! She was very informative and thorough during the process and went above and beyond for me!

Hazel Maynes was so helpful as we were setting up a new bank account having just moved from NY. She was very patient and clearly explained all of the new member services. We highly recommend working with her if you are ever at Carolina Trust Federal Credit Union.

This is the most professional, friendly and interactive bank or Credit Union I have ever used. From the moment you walk in the door until the moment you leave you feel welcome as a customer and a person. I contacted several different Credit Unions in South Carolina, some were even national and the only one who actually responded to me was Carolina Trust Federal Credit Union. I had my initial appointment with Hazel who was great. I have since worked with Judy Leery and Kelly Rowland. There has not been a time that I called that someone didn't answer or call me back immediately. I have even come into the office without an appointment and I was helped as soon as humanly possible. I have used the tellers as well and I amazed at the knowledge and professionalism of your entire staff. If I could give each person, from your receptionist to everyone in this branch 10 stars I would. I will also recommend them to everyone I know. Thank you all for making your customers feel like family.

Dustin did a great job helping me.

I applied for a loan on June 5th of 2024 at 5pm, the next morning at 10 AM I was assigned a loan officer (Dustin Daniels) and by Friday, I was approved for a loan. Probably could’ve been sooner if I would’ve had all of my ducks in a row but nevertheless, Dustin Daniels made applying for and receiving a loan stress free! Thank you to Dustin and Carolina Trust, Certainly a Good Bank with Great People on board!

We have been clients of Carolina Trust for seven years now and they've been taking good care of us. If you need any kind of a loan, go see Jawan... he's knowledgeable, polite and handsome!

I have always been helped by Judy Lerry at the 21st ave location. I never thought I would say this about a bank employee, but this lady is amazing! She always either answers or returns my phone calls as soon as possible and always answers any emails that I may send her with the silliest of questions. She will definitely make your experience worth it if you’re not an account holder at Carolina trust Federal credit Union! My banking experience so far for the last two years as a new account holder has been amazing thanks to Judy Lerry!

Judy Lerry has been so helpful each in every time. Judy is always so professional and has outstanding customer service. It is always a pleasure speaking to her.

Hazel was amazing to have while handling my loan. She was very good with communication and expectations. I would refer anyone to her Thanks

I must say that if you guy's could clone Jawan Mack, you should. My account got locked because I didn't remember my pin number. He didn't make me feel stupid. He said no worries, let me take care of it for you. He also let us know some other things that he could help with. I know you might think this don't mean anything. But when you get up in age. Its the little things that means so much. So a big thank you to Adrienne and Jawan for a great experience at Carolina Trust MB.

Hazel Maynes and Kelly Rowland are absolutely amazing to work with. Between car loans, personal and mortgages, they've been extremely professional and go to all ends to make my needs and goals accomplished. Highly recommend working with them and this credit union!

Morgan was efficient and very professional when setting up my new account. I would highly recommend.

Carolina Trust is the best and the people are great here

I did have a problem as a new customer, but all was resolved. Thank you, Carolina Trust Federal Credit Union!!

Morgan was efficient and very professional when setting up my new account. I would highly recommend.

Very helpful, knowledgeable and friendly. Great people to do business with!

Shared branching is awesome!

Great costumer service, Mrs Hazel was very helpful, very knowledgeable and very friendly . Def recommend this bank

I wish I could give more than 5 stars. I can't say enough good things about my experience with Hazel at the 21st Ave Branch location. From the moment I walked in, she treated me like family and guided me through every step of the loan process. Hazel went above and beyond to ensure I understood everything, showcasing her expertise in the financial business. If you're in need of banking or any financial services, I highly recommend reaching out to Hazel. While there may be other great representatives, I will personally only work with Hazel moving forward, and I've already recommended her to my family!

I want to share the wonderful experience we got with the visit to Carolina Trust Federal Credit Union and especially the attention of the assistants Hazel Maynes and Stef Reyes, for their excellent work in communicating, everything related with ours ideas was explained with details, very professional and excellent communicators, very clear with our questions and at all times very patient with our concerns, in short the best customer service, thank you very much for your time and explanation

I am a 20+ year account holder (member) with CTFCU. Today I brought a friend in who needed to find out if she could qualify for a car loan without bring a member. We met with Judy Lerry, and she was fabulous! I was sincerely impressed with her knowledge, the tips she offered, and just her overall demeanor, in helping my friend. We left (after hours even!) with such positive feelings and feeling very confident that she will be able to complete the transaction by the first of the week. I love competent people and Judy proved to be a real keeper! Going forward I will be referring her to others, for sure. Thank you.

One of the most friendly bands that I ever banked with and I have at lot of experience. I am 81 years young and I love this place.

great service

Have been a CTFCU customer for almost 2 decades now. Friendly staff, great customer benefits, generally quick and efficient service. Most of the other banks in MB have changed ownership or names multiple times. Not CTFCU. My husband and I have built relationships with long time employees. Several locations. Love having the benefits of a credit union as opposed to a regular bank. We have checking accounts, saving accounts, joint accounts, youth accounts for our daughters. Have gotten loans, wire transfers, checks cashed, money orders, etc. Great financial institution!!

Everyone is so really nice and pleasant to talk to and they have always helped me with all of my questions!!!

I have been a member since 2020, this is a great organization; professional, friendly, helpful. I have always used credit unions to do my banking they are by far a better option than using large financial conglomerates.

Dustin was very helpful with my legal matter.

My wife and I worked with Hazel M. to get an auto loan and she was amazing! She was incredibly professional and considerate. She anticipated our needs and answered every question that we had. We will definitely turn to her and CTFCU in the future!

Hazel is the best, go see my girl. She will do her best to help with any problem. Sweet Lady, had me laughing most of the time.

Dustin was very helpful with my legal matter.

Excellent service always

Stef, Adrienne,and Jawan are always very helpful.

I want to thank Hazel for everything she did .She very awesome

Everything was great!!! hazel is the best only working with her from now on she is very good at what she does and gets it done quick!

Carolina trust is a great bank to do business with. I went in for a loan talked with Brian Dugan over at Homestown Road and he was awesome. He was able to Worked out a loan for me so I could buy a new car. I went to the dealership which is in Conway to check out another Vehicle due to the one that I wanted was sold. Brian prepared everything for me and when I called him told him the Kia was a go. Brian told me I did not have to go all the way back to Holmestown Road and he would have Hazel get the check Ready. So I went to 21st Ave which saved me time to have to go all the way back to Holmes town Road. We finished up all the paperwork and I took the check over to the dealership. This Bank is always friendly courteous and very helpful. And it doesn’t matter which branch you go into they’re all great. Thank you Brian Dugan and Hazel Maynes for making this happen so easy and quickly for me. You both were such a pleasure to to business with.

Great customer service, helpful staff, great event and so glad they're I'm the area! 5 stars!!

Hazel in Customer Service in the Myrtle Beach 21st Ave office, saved our vacation by helping us with a credit card issue. She was very passionate and very kind. I was so upset she came over to us and gave us hugs and said you will go on your vacation. Handled the situation very professionaly and got our card working again...that's why we bank with CTCU for all these years! Hugs to Hazel🤗🙏

I tried them out for an RV loan and the loan officer Hazel was awesome to work with, highly recommend and will do business with them from here on out.

We've been members since the 80's. Best place at the beach for car loans. Hazel Maynes handles our car loans from the main office on 21st ave N. She took great care of us! We have probably financed 7-8 cars from them over the years.

The staff is friendly and professional. I had the pleasure of working with Hazel she is very helpful and knowledgeable. I left feeling good about the transactions I made.

Recently had issues with other Credit companies but was given the best help I could ask for thanks to Hazel Maynes. She lead me through all my options, gave me feed back, and helped me through such a stressful experience. Definitely recommend

Hazel Maynes is absolutely amazing. She is professional and caring. I would recommend her to anyone needing information on banking of any kind.

Recently went to Carolina Trust Credit Union. Everyone was so friendly. I had appointment with Hazel Maynes Service Rep. She was very helpful and got me thru the process quickly. Very much appreciated having such a friendly person like her.

Helpful hometown credit union.l

Always pleasant and friendly.

Very personable! I look look forward to going there!

Always professional and great service

Customer service was excellent!! I'm a member of a credit union in Florida and it was very easy to make a transaction at this credit union in South Carolina. The employees were very knowledgeable😊!!

This is my second car loan with Carolina Trust Federal Credit Union and this time went just as smooth as the first. From start to finish, Kathy was amazing. I submitted my application online to make the process easier. My appointment was at 9:00am and I was out of the bank with check in hand by 9:10. Thanks again Kathy!

I personally use the one on Holmestown Rd. Due to I live here. But we had a friend move down from NY. And lives in Little River. She's had nothing but great service there.

Kathy was a delight to work with, I've only had positive experiences at this location. Appreciate all they do to make banking effortless!

Best bank ever! Friendly staff, Mr. Brunson is so helpful.

Fabulous staff and friendly customer service!!

Nate at the desk was so great! He was patient when we brought in a bunch of ones and really made our day by continuously making us laugh. He really is a great employee and deserves a raise and credit!

I love my bank Carolina Trust Fed CU. I just wish they would do 2 things. 1, connect with my credit union in Florida vystar cu. & 2. open for a couple of hours on Saturday like vystar credit union.

Jawan was super helpful and knowledgeable.

Morgan was a great help with everything I needed done. I highly recommend using Carolina Trust Federal Credit Union.

Colleen rocks... What a wonderful employee to have on your staff , as well as ALL the girls at the surfside branch. Thank you girls. Best team they have had at that location . Love banking there

great

This Branch in Surfside is the best staffed and managed. They have a new hire in Bailey that is quick, efficient. Makes banking a pleasant experience.

Best bank ever! Friendly staff, Mr. Brunson is so helpful.

I have gotten 3 cars loans, a mortgage and have banked here for quite a few years now. These folks are amazing. They may not have Apple Pay but their rates are great and Reena (Branch Manager) is awesome. She's extremely helpful and knowledgeable. I really appreciate her and her team who all pitched in to help me through my most recent car loan. Great people all around and I can't say enough good things about this bank. Thank you all who work here!

Came inside the branch for a shared deposit. It was my first time banking here since I moved, and the teller was really helpful, showing me how to fill out the shared branching slip. Everyone was very personable and nice - even their interactions with each other were jovial. All in all, they made me feel welcomed as if it were my own home branch regardless of where I actually keep my money.

40 plus years and I still love doing business with CTFCU. I have met good, bad and ugly but kindness and being polite is the way. Our attitudes and body language speaks volumes about how other people respond.

We have been members for quite a few years now and have never had any issues at the Conway location. Yes drive thru is slower than should be but there is only ever one person handling 3 lanes of customers, need to work on that CTFCU. Anytime we have went inside we were acknowledged promptly and served in a timely manner by a friendly face.

Wonderful Staff Mrs Coleen and Morgan Mrs Kim... Love these ladys....

Ashley at the counter was awesome

The staff is amazing! Whether you deal with Kristina, Justin, Janine or Derek you will have a great experience! Very friendly and welcoming! They will help you and answer all your questions with a smile on their faces. Best banking experience I've had.

Great bank. Very easy to work with. Big enough to offer some great things but small enough to care.